Refund Policy

Refund & Return Policy

Last Updated

At Buyculus, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we’re here to help.


1. Return Eligibility

You may request a return or replacement if:

  • You receive a damaged product.

  • You receive the wrong product.

  • The product has a manufacturing defect.

Conditions:

  • Contact us within 7 days of receiving your order.

  • The product must be unused, in its original condition, and returned with all packaging, accessories, and tags.


2. Damaged, Missing, or Incorrect Items

If your order is damaged, incomplete, or incorrect, notify us within 48 hours of delivery.

To help us resolve your request quickly, please Provide:

  • Order Number

  • Clear photos of the product and packaging

  • An unboxing video (recommended, but not mandatory)


3. Non-Returnable Items

The following Items are generally not eligible for return unless damaged or defective:

  • Used or damaged products

  • Personal care/hygiene products after opening

  • Products damaged due to misuse or unauthorized repairs

  • Clearance, final sale, or non-returnable items (where stated)


4. Order Cancellation

  • Orders can be canceled before dispatch.

  • Once shipped, cancellation isn’t possible. You may still request a return if eligible.


5. Refund Process

  • Refunds processed within 5–7 business days after inspection.

  • Prepaid orders refunded to the original payment method.

  • Banks/payment providers may take extra time to reflect refunds.


6. Cash on Delivery (COD) Orders

  • Refunds transferred to your bank account or UPI ID.

  • Support team may contact you for payment details.


7. Replacement Policy

  • Damaged, defective, or incorrect products will be replaced (subject to stock).

  • If unavailable, a full refund will be issued.


8. Return Shipping

  • If the error is ours (wrong, damaged, defective product), we’ll arrange or cover return shipping.


9. How to Request a Return

Contact our support team with:

  • Order Number

  • Full Name

  • Registered Mobile Number

  • Reason for Return

  • Photos of the product

  • Unboxing video (if available)

Support Email: Buyclus@gmail.com

Buyculus@gmail.com Response time: 24–48 business hours


10. Contact Us

For questions about this policy: 📧 Email: Buyculus@gmail.com

Thank you for shopping with Buyclus. We appreciate your trust and look forward to serving you.