Privacy policy

Privacy Policy

Last Updated: September 4, 2026

Buyclus (“Buyclus”, “we”, “us”, or “our”) operates this website and online store, including the products, services, features, content and tools made available through our website (collectively, the “Services”).

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what personal information we collect, how we collect and use it, when we may share it, how we protect it, and the choices and rights that may be available to you.

By accessing or using the Services, placing an order, creating an account, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with Buyclus and the Services.

A. Information You Provide to Us

When you browse our website, create an account, place an order, contact us, request support, or otherwise interact with us, we may collect information such as:

  • Full name

  • Mobile or telephone number

  • Email address

  • Billing address

  • Shipping and delivery address

  • City, state and PIN code

  • Account information

  • Order and transaction details

  • Products purchased, viewed, added to cart or wishlist

  • Return, replacement, cancellation and refund information

  • Information you provide when contacting customer support

  • Reviews, feedback and other information you voluntarily submit

B. Payment and Transaction Information

When you make a purchase, information relating to your transaction may be processed by Buyclus and/or the payment service provider you choose.

Depending on your payment method, this may include:

  • Payment method

  • Transaction amount

  • Transaction ID

  • Payment status

  • Payment confirmation

  • Relevant payment or financial information required to complete the transaction

Payment information may be processed directly by third-party payment gateways, banks, financial institutions or other payment service providers.

Buyclus does not intentionally store complete credit card, debit card or banking credentials on its own systems where such information is processed directly by the applicable payment provider.

C. Cash on Delivery Information

If you choose Cash on Delivery (“COD”), we may use your name, mobile number, shipping address, order details and other relevant information to:

  • Verify your order;

  • Confirm your COD order;

  • Communicate with you regarding the order;

  • Reduce fraudulent or unwanted orders;

  • Arrange fulfillment and delivery.

COD verification may be carried out through phone calls, WhatsApp, SMS, email or other communication channels where applicable.

D. Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic information derived from technical data

  • Pages and products viewed

  • Search and browsing activity on our website

  • Referring website or source

  • Date and time of access

  • Website interactions

  • Other technical, diagnostic and usage information

We may collect this information using cookies, pixels, tags and similar technologies.

2. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, contact us, subscribe to communications, submit a form or otherwise provide information;

  • Automatically, when you browse or interact with our website;

  • Through cookies and similar technologies;

  • From payment providers, where necessary to process transactions;

  • From shipping, logistics and fulfillment providers, where necessary to provide services and manage orders;

  • From technology and service providers that support our business;

  • From other third parties, where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes:

A. Providing and Managing Our Services

We may use your information to:

  • Operate and maintain our website;

  • Process and fulfill orders;

  • Process payments;

  • Verify and confirm COD orders;

  • Arrange shipping and delivery;

  • Provide order and delivery updates;

  • Manage accounts;

  • Process eligible cancellations, returns, replacements and refunds;

  • Provide customer support;

  • Respond to inquiries and complaints;

  • Improve our products and Services.

B. Communication

We may use your contact information to communicate with you about:

  • Orders;

  • Payments;

  • COD verification;

  • Shipping;

  • Delivery;

  • Returns and replacements;

  • Refunds;

  • Cancellations;

  • Customer support;

  • Important changes to our Services or policies.

These communications may be sent through email, telephone, SMS, WhatsApp or other communication methods, depending on the circumstances and available services.

C. Marketing and Promotions

Where permitted by applicable law and, where required, with your consent, we may use your information to send:

  • Promotional emails;

  • SMS;

  • WhatsApp messages;

  • Special offers;

  • Product recommendations;

  • Discounts;

  • New product announcements;

  • Other marketing communications.

You may opt out of promotional communications using the unsubscribe or opt-out mechanism provided, or by contacting us.

Opting out of marketing communications will not necessarily stop essential transactional communications relating to your orders or use of our Services.

D. Personalization and Recommendations

We may use information about your interactions with our website, products and orders to provide a more relevant shopping experience, including product recommendations and personalized content where applicable.

E. Analytics and Website Improvement

We may use information to:

  • Understand how customers use our website;

  • Analyze traffic and performance;

  • Identify technical problems;

  • Improve website speed, functionality and usability;

  • Improve products and Services;

  • Understand customer preferences;

  • Measure the effectiveness of marketing campaigns.

F. Security and Fraud Prevention

We may use personal information to:

  • Detect and prevent fraudulent or suspicious transactions;

  • Verify orders;

  • Reduce fraudulent COD orders;

  • Prevent abuse or misuse of our Services;

  • Protect our customers, business and website;

  • Investigate security incidents;

  • Maintain the security and integrity of our Services.

G. Legal and Regulatory Purposes

We may use personal information where reasonably necessary to:

  • Comply with applicable laws and regulations;

  • Respond to lawful requests from government authorities or law enforcement;

  • Protect our legal rights;

  • Enforce our terms, policies and agreements;

  • Resolve disputes;

  • Investigate suspected violations or unlawful activity.

4. How We Share Personal Information

We do not sell your personal information as a standalone business product.

However, we may share or provide access to relevant personal information with trusted third parties where reasonably necessary to operate Buyclus, provide our Services, fulfill orders, process transactions or comply with applicable law.

These may include the following categories of service providers:

A. Shopify and E-commerce Technology Providers

Our online store is powered by Shopify and may use other technology providers that help us operate our website, manage products, process orders, maintain accounts and provide related Services.

B. Payment Service Providers

We may share or allow access to relevant information with payment gateways, banks, financial institutions and other payment service providers to process and confirm transactions.

C. Shipping, Logistics and Fulfillment Providers

To fulfill and deliver your orders, we may share relevant information such as:

  • Name;

  • Mobile number;

  • Shipping address;

  • PIN code;

  • Order details;

  • Delivery-related information.

This information may be shared with third-party fulfillment, warehousing, logistics, courier and delivery service providers that assist us in processing and delivering orders.

We may change or use different service providers from time to time depending on our operational requirements.

D. Communication Providers

We may use third-party providers to send transactional or customer-service communications through channels such as:

  • WhatsApp;

  • SMS;

  • Email;

  • Telephone or calling services.

These providers may process relevant contact information on our behalf.

E. Analytics, Advertising and Technology Providers

We may use third-party services to help us understand website usage, measure advertising performance, improve our Services and provide relevant marketing.

These services may collect or process information according to their own privacy policies and applicable laws.

F. Customer Support Providers

We may use third-party technology or service providers to help us provide customer support, manage inquiries and communicate with customers.

G. Legal and Business Purposes

We may disclose information where reasonably necessary to:

  • Comply with applicable law;

  • Respond to lawful legal or governmental requests;

  • Protect our rights, property or safety;

  • Protect customers or other individuals;

  • Investigate fraud or unlawful activity;

  • Enforce our policies or agreements.

If Buyclus is involved in a merger, acquisition, restructuring, sale of assets, bankruptcy or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Third-Party Services and Websites

Our Services may use or provide access to third-party websites, applications, payment services, social media services, advertising platforms, shipping services or other third-party technologies.

Third-party services may have their own privacy policies, terms and data-processing practices.

Buyclus does not control the privacy or security practices of third parties that operate independently from us. We encourage you to review their applicable privacy policies before providing information directly to them.

6. Cookies and Similar Technologies

Buyclus and certain third-party service providers may use cookies, pixels, tags, scripts and similar technologies.

These technologies may be used to:

  • Keep our website functioning properly;

  • Remember shopping-cart contents and preferences;

  • Maintain sessions and accounts;

  • Understand website traffic;

  • Analyze website performance;

  • Improve user experience;

  • Measure advertising performance;

  • Provide relevant advertising or recommendations where applicable;

  • Detect security issues and fraudulent activity.

You may be able to control certain cookies through your browser or device settings. However, disabling some cookies may affect the functionality of certain parts of our website.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions when using our Services, including protecting your account credentials and avoiding the transmission of sensitive information through insecure channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services;

  • Complete transactions;

  • Maintain customer and order records;

  • Provide customer support;

  • Process returns, replacements and refunds;

  • Prevent fraud and misuse;

  • Resolve disputes;

  • Comply with legal, tax, accounting and regulatory obligations;

  • Enforce our agreements and policies.

When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal or operational requirements.

9. Your Privacy Rights and Choices

Depending on applicable law, you may have certain rights relating to your personal information.

These may include the right to:

  • Request access to personal information held about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information where legally applicable;

  • Request information about how your personal information is processed;

  • Withdraw consent where processing is based on consent;

  • Opt out of certain marketing communications;

  • Exercise other rights available under applicable data-protection laws.

Certain rights may be subject to legal limitations, exceptions or verification requirements.

To protect customer information, we may ask you to verify your identity before processing certain requests.

To exercise an applicable privacy right, please contact us using the contact details provided in the Contact Us section below.

10. Marketing Preferences

If you receive promotional communications from Buyclus, you may opt out at any time using the unsubscribe or opt-out mechanism provided in the communication, where available.

You may also contact us directly to request that we stop sending promotional communications.

Please note that opting out of marketing communications does not necessarily prevent us from sending essential communications relating to your orders, payments, delivery, returns, refunds, security or other Services.

11. Children's Privacy

Our Services are not intentionally directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Buyclus in circumstances where such collection is not permitted, please contact us so that we can take appropriate steps.

12. International Processing and Transfers

Some of our technology providers, payment providers, analytics providers, communication providers, fulfillment providers or other service providers may process or store information outside India.

Where personal information is transferred or processed outside India, we take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.

13. Shopify

Buyclus uses Shopify to operate its online store.

Shopify may collect and process information relating to your access to and use of our Services in order to provide and improve its services.

Shopify's processing of personal information may be subject to Shopify's own privacy policies and applicable terms.

For more information about Shopify's handling of personal information, please refer to Shopify's applicable privacy documentation.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices;

  • Our Services;

  • Technology;

  • Service providers;

  • Applicable laws or regulations;

  • Data-processing practices.

When we make changes, we may update the Last Updated date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern regarding how your personal information is handled, please contact us:

Business Name: Buyclus

Phone: +91 728 082 4870

Email: buyclus@gmail.com

Address: Desari, 844504, Bihar, India

We will review privacy-related requests and respond within the period required by applicable law.

This Privacy Policy applies to the Buyclus website, online store and related Services operated by Buyclus.