Shipping Policy

Last Updated: September 4, 2026

1. Shipping Across India

At Buyclus, we offer Free Standard Shipping across India on orders placed through our website.

Shipping is available to locations that are serviceable by our logistics and fulfillment partners.

Delivery availability may depend on the customer's PIN code, product, courier serviceability, and other operational factors.

2. Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days after the order is successfully placed and, where applicable, verified.

Processing may take longer during Sundays, public holidays, sale events, high-order periods, product availability issues, or logistics and fulfillment-related delays.

Once your order is dispatched, tracking details may be provided through email, SMS, WhatsApp, or other available communication channels.

Tracking information may take some time to become active after dispatch.

3. Estimated Delivery Time

For most serviceable locations in India, orders are generally delivered within approximately 5–10 business days after dispatch.

Delivery time may vary depending on:

• Customer's PIN code

• Courier serviceability

• Remote or rural locations

• Weather and natural events

• Transportation or logistics disruptions

• Public holidays

• High shipment volumes

• Operational or technical issues

The above delivery timelines are estimated and not guaranteed.

Certain locations or products may require additional delivery time.

4. Free Shipping

Standard shipping is free for Buyclus customers.

Customers will not normally be charged a separate standard delivery fee at checkout.

Free shipping applies to the standard delivery service selected by Buyclus or its fulfillment and logistics partners.

5. Cash on Delivery (COD)

COD may be available for selected products and serviceable PIN codes.

COD availability may depend on the product, PIN code, courier serviceability, order value, logistics partner, and other operational factors.

For certain COD orders, Buyclus may contact the customer through call, SMS, WhatsApp, or other available communication channels to confirm the order before dispatch.

If a COD order cannot be confirmed when confirmation is required, Buyclus may cancel or hold the order.

6. Delivery Attempts

Our logistics partners generally make delivery attempts according to their operational procedures.

Customers are requested to:

• Keep their phone number active.

• Be available at the delivery address.

• Provide accurate address details.

• Cooperate with the delivery partner when required.

Repeated unsuccessful delivery attempts may result in the shipment being returned to the sender.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name

• House/Flat number

• Street/Locality

• City

• State

• PIN code

• Active mobile number

Buyclus is not responsible for delays or failed delivery caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order has already been dispatched, an address change may not always be possible.

8. RTO — Return to Origin

An order may be marked as RTO (Return to Origin) when delivery cannot be completed due to reasons such as:

• Customer refusing the parcel

• Incorrect or incomplete address

• Customer being unavailable after repeated delivery attempts

• Invalid or unreachable phone number

• Failure to accept a COD order

• Other customer-related delivery issues

For prepaid orders, if an eligible refund is approved after an RTO, applicable forward, reverse, or RTO logistics costs may be deducted from the refundable amount, where applicable.

For COD orders that are refused or returned before successful delivery, there is generally no product payment to refund because the order was not paid for.

Repeated COD refusals or delivery failures may affect COD availability for future orders.

9. Returnable & Non-Returnable Products

Free shipping does not mean that every product is eligible for return.

Return eligibility is determined by the individual product listing and Buyclus Return & Refund Policy.

Returnable Products

Products specifically shown as eligible for return may be returned according to the applicable return conditions.

Non-Returnable Products

Certain products may be marked "Non-Returnable" or "Final Sale" on their product page.

Customers should carefully check the product page and applicable return information before placing an order.

A product being marked as non-returnable does not remove applicable rights or remedies where the product is defective, incorrect, materially different from its description, or otherwise covered by applicable law.

10. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged

• Defective

• Incorrect

• Missing parts or items

• Materially different from what was advertised

please contact Buyclus as soon as possible after delivery.

Customers may be requested to provide:

• Order number

• Photos of the product and packaging

• Unboxing video, where available or requested

• Description of the issue

After verification, Buyclus may provide an appropriate resolution such as replacement, refund, or another applicable remedy, subject to the circumstances and applicable terms.

11. Delivery Delays

Buyclus works with third-party logistics and fulfillment partners. Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Transportation disruptions

• Government restrictions

• Courier network issues

• High shipment volumes

• Remote-area delivery

• Technical or operational problems

A delivery delay does not automatically mean that an order has been cancelled.

If an order is significantly delayed or cannot be delivered, Buyclus will review the situation and provide an appropriate resolution in accordance with the applicable order terms and law.

12. Fulfillment Partners

Buyclus may use third-party fulfillment and logistics partners to process, pack, dispatch, track, and deliver orders.

Depending on the product and availability, orders may be fulfilled through partners such as Wukusy, Dropdash, or other fulfillment and logistics providers.

The actual warehouse, courier, or fulfillment location may therefore vary from one product or order to another.

Using a third-party fulfillment partner does not change Buyclus's responsibility to provide customers with applicable order support and remedies under our published policies and applicable law.

13. Multiple Products in One Order

If an order contains multiple products, items may be dispatched separately depending on:

• Product availability

• Warehouse location

• Fulfillment partner

• Product category

• Logistics requirements

You may therefore receive multiple shipments for a single order.

14. Product Availability

Although we make reasonable efforts to maintain accurate inventory information, product availability may occasionally change.

If Buyclus is unable to fulfill an order due to an unexpected stock or fulfillment issue, we may contact the customer and provide an appropriate resolution, which may include cancellation and refund where applicable.

15. Shipping & Return Charges

Standard delivery shipping is free for customers.

However, shipping and return logistics are different:

• Standard forward delivery → Free

• Customer-initiated eligible return → applicable return conditions may apply

• RTO caused by customer-related reasons → applicable logistics costs may apply

• Damaged, wrong, or defective product → Buyclus will determine the appropriate return or replacement arrangement after verification

Any applicable return or RTO deduction will be handled according to the Buyclus Return & Refund Policy.

16. Important Notice

Delivery estimates are provided for guidance only and may vary depending on the destination and logistics conditions.

Buyclus does not guarantee a specific delivery date unless a specific delivery commitment has been expressly communicated for that order.

Customers are advised to review the product-specific return information before purchasing, especially where a product is marked Non-Returnable/Final Sale.

17. Contact Us

For shipping-related questions, order tracking, delivery issues, or other assistance:

Buyclus

Email: buyclus@gmail.com

Please include your order number when contacting us so that we can assist you faster.