Refund & Return Policy

Last Updated: September 4, 2026

At Buyclus, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

1. Return Request Period

For eligible returns, customers must contact us within 7 days of delivery.

For products that are damaged, defective, incorrect, or have missing items, customers must notify us within 48 hours of delivery so that we can investigate the issue with our supplier and logistics partners.

Requests submitted after the applicable period may not be accepted.

2. Return Eligibility

A return may be accepted if:

• You received a damaged product.

• You received a defective product.

• You received an incorrect product.

• An item is missing from your order.

• The product is otherwise eligible for return as specified on its product page.

For standard customer-initiated returns, the product must generally be unused, undamaged, in its original condition, and returned with its original packaging, tags, accessories, and other included items.

Eligibility is subject to inspection and approval.

3. Damaged, Defective, Incorrect or Missing Items

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Customer name

• Registered mobile number

• Clear photographs of the product and packaging

• A clear unboxing video, where available or requested

An unboxing video may be required to verify certain damage, missing-item, or delivery-related claims.

After verification, we may offer a replacement or refund, depending on the circumstances and product availability.

4. Return Shipping Charges

For eligible returns requested due to customer preference, change of mind, ordering by mistake, or similar customer-related reasons, the applicable return shipping charges may be deducted from the refund amount.

The return shipping charge is not a fixed ₹100 amount. The actual applicable charge may vary depending on the courier, package, destination, and logistics cost.

For example:

Order value: ₹999
Applicable return shipping charge: ₹120
Refund amount: ₹879

For returns caused by a damaged, defective, incorrect, or materially different product, Buyclus will determine the appropriate return-shipping arrangement after verification.

5. Non-Returnable Products

Certain products may not be eligible for return or refund, including:

• Products marked as Non-Returnable on the product page.

• Products that have been used, opened, altered, or damaged by the customer.

• Products damaged due to misuse, negligence, unauthorized repair, or improper handling.

• Personal-care or hygiene products after opening, where applicable.

• Customized or personalized products, where applicable.

• Clearance or final-sale products, where specifically stated.

• Electronic products where the product description or applicable terms specify that returns are not accepted.

However, a non-returnable designation does not exclude applicable consumer rights in cases such as defective, damaged, incorrect, or materially misdescribed products, where such rights apply.

6. Change of Mind / Customer Preference

If you simply change your mind, do not like the product, or no longer require it, a return may be accepted only if the product is eligible for return.

In such cases, the applicable return shipping cost may be deducted from your refund.

7. Order Cancellation

Customers may request cancellation before the order has been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery if the product is eligible under this policy.

8. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will generally be processed within 5–7 business days after approval.

The actual time for the amount to appear in your bank account or payment account may depend on the payment method and financial institution.

Applicable return shipping charges, where permitted under this policy, may be deducted from the refund amount.

Shipping charges that are non-refundable under the applicable order or shipping terms may also be excluded from the refund.

9. COD Orders

For Cash on Delivery (COD) orders, eligible refunds may be issued through an appropriate bank account or UPI payment method after the return/refund is approved.

Buyclus may request the information necessary to process the refund.

Any applicable return shipping or other permitted deductions will be communicated or reflected in the final refund amount.

10. Replacement

Where a product is confirmed to be damaged, defective, or incorrectly supplied, Buyclus may offer a replacement subject to product availability.

If a replacement is unavailable, an eligible refund may be provided.

11. Return Inspection

All returned products may be inspected before a refund or replacement is approved.

The product should be returned:

• Unused, unless the issue itself requires opening/use to identify the defect.

• In its original condition.

• With original packaging where applicable.

• With accessories, tags, manuals, and other included items where applicable.

Returns that do not meet the applicable eligibility conditions may be rejected.

12. Parcel Refusal / RTO

If a customer refuses or rejects a parcel after it has been dispatched, or the order is returned to the sender due to customer-related reasons such as refusal, incorrect address, or repeated delivery failure, applicable forward and reverse shipping/RTO charges may be deducted from any eligible refund.

The applicable deduction may depend on the actual logistics charges incurred for the order.

13. How to Request a Return or Refund

To request a return or refund, contact us with:

• Order number

• Customer name

• Registered mobile number

• Reason for return

• Clear photographs, where applicable

• Unboxing video, where applicable or requested

Support Email: buyclus@gmail.com

Our support team generally responds within 24–48 business hours.

Please do not send a product back without receiving return instructions from Buyclus.

14. Important Note

Return and refund eligibility is subject to the applicable product terms, inspection, supplier/logistics requirements, and applicable consumer laws.

Nothing in this policy is intended to limit any rights available to customers under applicable law.

15. Contact Us

For return, refund, replacement, or order-related assistance:

Buyclus

Email: buyclus@gmail.com

Phone: +91 728 082 4870

Address: Desari, Bihar – 844504, India